Privacy Policy

Who we are

The data controller is PT Indusia Kecerdasan Digital (INDUSIA.ai), NIB 0805260074698, Jl. Ahmad Yani, Tlk. Tering, Kec. Batam Kota, Kota Batam, Kepulauan Riau 29444, Indonesia. Contact for personal data matters: ali.sadikinma@indusia.ai.

Data we collect

We only collect what you enter yourself, plus the technical data needed to run the site:

• Contact form: name, company name (optional), WhatsApp number, message, request type (client or partner), page language, and the page you sent it from.
• Server logs: IP address, time of access, page opened and browser type, recorded automatically by the web server.

How we use it

Form data is used to answer and follow up on your request. The legal basis is the consent you give when you press send. Server logs are used to keep the site secure and to fix faults.

We do not sell your data. We use no advertising cookies and no tracking analytics.

Where the data goes

When you press "Send via WhatsApp" on the form, two things happen:

• At that moment, a copy of the form is stored in our Google Sheets through Google Apps Script (Google LLC).
• WhatsApp (Meta Platforms) opens with the message filled in. The WhatsApp message itself is only sent when you press send in WhatsApp.

Third-party services on the page

• Google Maps: the office map at the bottom of the page loads from Google when you scroll near it. Google may set cookies under its own policy.
• YouTube: video cover images load from i.ytimg.com (Google) when you scroll near them. The video itself loads from youtube-nocookie.com only after you press play.
• Video list: on pages with videos, your browser fetches the current video list from our Google Apps Script (Google LLC). No form data is sent, but Google can see your IP address. The list is kept for 5 minutes in your browser's session storage. No cookie is set.

Transfers outside Indonesia

Google and Meta servers may be located outside Indonesia. We only use providers with an equivalent level of data protection, in line with the PDP Law's transfer rules.

How long we keep data

Form data is kept as long as needed to follow up on your request, and no longer than 2 years after the last contact, unless you become a client and the data is needed for the contract. Server logs are kept for a short time and then deleted.

Your rights

Under the PDP Law you may:

• ask for a copy of the personal data we hold about you;
• ask us to correct wrong data;
• ask us to delete your data;
• withdraw your consent at any time;
• object to specific processing.

How to make a request

Email ali.sadikinma@indusia.ai with the subject "Personal Data". We will verify your identity and reply within the time limit set by the PDP Law.

Systems we build for clients

This policy covers the indusia.ai website only. Data inside client systems, such as AI Vision camera footage or fleet data, is governed by the contract with that client. In those systems the client is the data controller and INDUSIA processes data on the client's instructions.

Changes

If this policy changes, we update this page and its effective date.